Operating-News

Message-Id: 202206030740 Time: 05.06. – 06.06.2022 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone on 05.06. and 06.06.2022.

If you would like to contact the GWDG on these days please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

Message-Id: 202204191515 Time: 19.04.2022, 5:35 - 14:10 Affected: Users of the GWDG website Impact: Temporary access problems to a part of the website

Due to a technical problem, there were unfortunately temporary malfunctions in accessing the docs.gwdg.de respectively info.gwdg.de/docs part of our website during the above-mentioned period today. The problem has been solved in the meantime and we apologize for the inconvenience caused.

Message-Id: 202204141410 Time: 15.04. - 18.04.2022 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone from 15.04., Good Friday, to 18.04.2022, Easter Monday.

If you would like to contact the GWDG on these days please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

Message-Id: 202112210920 Time: 24.12.2021 - 02.01.2022 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone from 24.12. to 26.12.2021 and from 31.12.2021 to 02.01.2022. From 27.12. to 30.12.2021 it will only be available by phone from 9:00 to 17:00.

If you would like to contact the GWDG on the days when the service hotline is not available by phone, please create a request via our support website or send an email to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

Message-Id: 202110271412 Time: Oct 31st Affected: GWDG customers Impact: Data centre closed and service hotline not available by phone

The GWDG data centre of the GWDG will be closed and service hotline not available by phone on Oct 31st, the Reformation Day. We kindly ask all users to take this into account.

Message-Id: 202105280900 Time: 27.05.2021, 5:00 pm, until 28.05.2021, 7:45 am Affected: Trouble Ticket System GOTRS Impact: Delayed delivery and processing of tickets

Due to a malfunction of the Trouble-Ticket-System GOTRS, tickets were unfortunately not delivered in the above mentioned period of time and could therefore not be processed promptly. In the meantime all the tickets that had been accumulated have been delivered and are now being processed quickly. We apologize for any inconvenience.

Message-Id: 202105210715 Time: 23.05. - 24.05.2021 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone on 23.05. and 24.05.2021.

If you would like to contact the GWDG on these days please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

Message-Id: 202105212005 Time: until Rocket.Chat solves the issue Affected: Users of the Rocket.Chat Client Impact: Problems with automatic update of older clients

Users with older client version (2.x and older) may experience an issue where the client suggests and offers download and update to a newer version but after a restart reappears in the old version and starts the same process again. The problem is known to Rocket.Chat. In the meantime a simple solution is to manually download and install the client in the most recent version. Information for downloading the client are now included in the service’s wiki page: https://info.gwdg.de/docs/doku.php?id=en:services:email _collaboration:rocketchat#clients

Message-Id: 202105112130 Time: 13.05.2021 Affected: Users of the GWDG Impact: Reduced availability of the GWDG

The GWDG service hotline will not be available by phone on 13.05.2021, the Ascension Day.

If you would like to contact the GWDG on this day please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on this day. We ask all users to be prepared for this.

Message-Id: 202104291245 Time: 01.05.2021 Affected: Users of the GWDG Impact: Reduced availability of the GWDG

The GWDG service hotline will not be available by phone on 01.05.2021.

If you would like to contact the GWDG on this day please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on this day. We ask all users to be prepared for this.

MessageID: 202104130750 Time: 15.04.2021, 5:00 p.m. to 9:45 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing possible, GOTRS web interface accessable

The maintenance work on the trouble ticket system GOTRS of the GWDG has been completed. Unfortunately, they lasted longer than planned due to unexpected problems.The system is fully available again.

MessageID: 202104130750 Time: 15.04.2021, 5:00 p.m. to 7:00 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing delayed, GOTRS web interface unaccessable

On 15.04.2021 between 5:00 p.m. and approx. 7:00 p.m. the GWDG trouble ticket system GOTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the GOTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 202103311200 Time: 02.04.2021 - 05.04.2021 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone from 02.04., Good Friday, to 05.04.2021, Easter Monday.

If you would like to contact the GWDG on these days please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

MessageID: 202102161500 Time: 18.02.2021, 5:00 p.m. to 5:40 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing possible, GOTRS web interface accessable

The maintenance work on the trouble ticket system GOTRS of the GWDG has been completed. The system is fully available again.

MessageID: 202102161500 Time: 18.02.2021, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing delayed, GOTRS web interface unaccessable

On 18.02.2021 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system GOTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the GOTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 202012181430 Time: 24.12.2020 - 03.01.2021 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone from 24.12. to 27.12.2020 and from 31.12.2020 to 03.01.2021. From 28.12. to 30.12.2020 it will only be available by phone from 9:00 to 17:00.

If you would like to contact the GWDG on the days when the service hotline is not available by phone, please create a request via our support website or send an email to support@gwdg.de . The ticket system behind this will also be checked regularly by GWDG employees on these days. We ask all users to be prepared for this.

Message-Id: 202012041700 Time: 04.12.2020, 12:00 am until 4:20 pm Affected: Trouble Ticket System GOTRS Impact: Delayed delivery and processing of tickets

Due to a technical malfunction of the Trouble-Ticket-System GOTRS, tickets were unfortunately not delivered in the above mentioned period of time and could therefore not be processed promptly. In the meantime all the tickets that had been accumulated have been delivered and are now being processed quickly. We apologize for any inconvenience.

Message-Id: 202012011450 Time: 01.12.2020, 2:35 - 2:55 pm Affected: All users Impact: Exchange available again

The network failure has been fixed and the mailing service is running again without problems. We apologize for any inconvenience.

Message-Id: 202011281345 Time: 27.11.2020, 5:00 am, until 28.11.2020, 1:30 pm Affected: Trouble Ticket System GOTRS Impact: Delayed delivery and processing of tickets

Due to a malfunction of the Trouble-Ticket-System GOTRS as a result of yesterday’s power failure, tickets were unfortunately not delivered in the above mentioned period of time and could therefore not be processed promptly. In the meantime all the tickets that had been accumulated have been delivered and are now being processed quickly. We apologize for any inconvenience.

Message-Id: 202010010835 Time: 03.10.2020 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG

The service hotline of the GWDG is not available by phone on 03.10.2020, the German Unity Day. If you would like to contact the GWDG on this day, please create an inquiry via our support website or send an e-mail to support@gwdg.de . The ticket system will be regularly checked by GWDG staff on this day as well. We ask all users to be prepared for this.

MessageID: 202008111510 Time: 13.08.2020, 5:00 p.m. to 5:55 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing possible, GOTRS web interface accessable

The maintenance work on the trouble ticket system GOTRS of the GWDG has been completed. The system is fully available again.

MessageID: 202008111510 Time: 13.08.2020, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System GOTRS Impact: ticket processing delayed, GOTRS web interface unaccessable

On 13.08.2020 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system GOTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the GOTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 202006231415 Time: 12:24 - 19:05 Affected: various services of the GWDG Impact: all services of the GWDG available again

Unfortunately, due to an undervoltage situation in the power supply, some GWDG services suffered operational disruptions this afternoon.Thanks to the independent power supply protection, however, most GWDG services were not affected. In the few affected areas, such as TSM backup and HPC, we are working on remedying the last remaining effects. We apologize for the inconvenience caused.

Message-Id: 202006231415 Time: since 12:24 Affected: various services of the GWDG Impact: access to various services of the GWDG disrupted

Due to a short-term power failure, access to various services of the GWDG is currently unfortunately disrupted. We are working on solving the problem and will keep you up to date as soon as new information is available.

Message-Id: 202005290805 Time: 31.05. - 01.06.2020 Affected: Users of the GWDG Impact: Reduced availabiltiy of the GWDG service hotline

The GWDG service hotline will not be available on 31.05. and 01.06.2020. If you need to contact the GWDG please use our support website or send an e-mail to support@gwdg.de . The ticket system will be checked regularly. We ask all users to be prepared for this.

As part of the current COVID-19 crisis, we are currently evaluating possible e-learning scenarios together with the e-learning service team of the University of Göttingen .

We are currently focussing on BigBlueButton an open source video conferencing tool that, in addition to conventional video conference functions such as screen sharing and chat, is also suitable for e-learning scenarios. The tool is based on HTML5, runs in the browser and does not require any software installation.

In order to simplify the use of alternative video conferencing services, we have implemented a connector between the Cisco WebEx service and our single sign-on solution. This allows employees and students of the University of Göttingen as well as employees of the University Medical Center Göttingen (UMG) to login to Cisco WebEx with the credentials of their staff or student account in order to create meetings. To do so, you need to activate your account which involves transmission of account data (e-mail address, first and last name) to Cisco. This requires your consent. You can find more information about Cisco WebEx and how to activate your account in our online documentation . Please note that Cisco WebEx is an external cloud solution and not operated by us. Therefore, this service is not appropriate for sensitive or personal data. Please consult your data protection officer if you have any questions regarding this matter.

Due to the current pandemic situation, the use of videoconferencing tools for mobile working is expected to increase significantly in the coming days and weeks. We are therefore currently working intensively on the provision of alternative services in order to support our users as best we can with the current IT challenges. For this purpose, we have created a website that is continuously updated and where we will provide you with initial concrete information on usable videoconferencing tools in the course of the day.

Due to the current pandemic situation, a strong increase in the use of VPN and videoconferencing is expected in the coming days and weeks, and we are currently working intensively on alternative offers. In the area of videoconferencing, we are currently evaluating Cisco WebEx, Zoom, Microsoft Teams and JITSI. As a soon as there are any news in this area as well as in VPN, we will inform you about it as soon as possible.

Message-Id: 201912191350 Time: 24.12.2019 - 01.01.2020 Affected: Customers of GWDG Impact: Restricted opening times of the data centre and accessibility of the service hotline

The data centre of the GWDG is closed from 24.12.2019 to 26.12.2019 and on 31.12.2019 and 01.01.2020. On 23.12., 27.12. and 30.12.2019 the data centre is only opened from 9:00 a.m. to 5:00 p.m. and on 28.12. and 29.12.2019 from 10:00 a.m. to 6:00 p.m. as is usual at weekends.

MessageID: 201912031420 Time: 05.12.2019, 5:00 p.m. to 6:10 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201912031420 Time: 05.12.2019, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 05.12.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201910290825 Time: Oct 31st, 2019 Affected: GWDG customers Impact: Data centre closed and service hotline not available by phone

The GWDG data centre of the GWDG will be closed on Oct 31st, 2019, the Reformation Day. We kindly ask all users to take this into account.

Message-Id: 201906071720 Time: 09.06. - 10.06.2019 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 09.06. to 10.06.2019.

If you want to contact the GWDG during the time when the data centre is closed, please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind it will also be checked regularly by GWDG staff during this time.

Message-Id: 201905290725 Time: 30.05.2019 Affected: Customers of the GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG will be closed on 30.05.2019, the Ascension Day. We kindly ask all users to take this into account.

MessageID: 201905210940 Time: 23.05.2019, 5:00 p.m. to 5:45 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201905210940 Time: 23.05.2019, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 23.05.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201904261830 Time: 01.05.2019 Affected: Customers of the GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 01.05.2019. We kindly ask all users to take this into account.

Message-Id: 201904171005 Time: 19.04. - 22.04.2019 Affected: Customers of the GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 19.04.2019 to 22.04.2019.

If you want to contact the GWDG during the time when the data centre is closed, please create a request via our support website or send an e-mail to support@gwdg.de . The ticket system behind it will also be checked regularly by GWDG staff during this time.

MessageID: 201904091120 Time: 11.04.2019, 5:00 p.m. to 5:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201904091120 Time: 11.04.2019, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 11.04.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201812191200 Time: 22.12.2018 - 01.01.2019 Affected: Customers of GWDG Impact: Restricted opening times of the data centre and accessibility of the service hotline

The data centre of the GWDG is closed from 22.12.2018 to 26.12.2018 and from 29.12.2018 to 01.01.2019. On 27.12.2018 and 28.12.2018 the data centre is only opened from 9:00 a.m. to 5:00 p.m. and there is only a restricted secretarial service.

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked on all days from 22.12.2018 to 01.01.2019.

MessageID: 201812171550 Duration: 18.12.2018, 7:00 - approx. 10:00 am Affected: HLRN-IV, HPC systems of MPIds und MPIbpc, parts of the GWDG HPC cluster, backup systems of the UMG, TSM and archive of the GWDG Impact: none

The replacement of the fire alarm system in the FMZ was successfully completed. As announced, there were no interferences with the systems and services located there.

MessageID: 201812171550 Duration: 18.12.2018, 7:00 - approx. 10:00 am Affected: HLRN-IV, HPC systems of MPIds und MPIbpc, parts of the GWDG HPC cluster, backup systems of the UMG, TSM and archive of the GWDG Impact: none

Tomorrow, Tuesday, 18.12.2018, the fire alarm system in the FMZ will be replaced between 7:00 am and probably 10:00 am. The operating technology of the University of Göttingen as well as the participating companies have assured that the power supply will be guaranteed during this maintenance work so that there will be no interference with the systems and services located there.

MessageID: 201812171000 Duration: 17.12.2018,  10:00 - 10:15 am Affected: Several services of the GWDG Impact: All GWDG services are available

Only the Lotus service, which was temporarily unavailable, was affected by the announced possible malfunctions of various GWDG services. All other GWDG services were available without failures.

MessageID: 201812131800 Time: 13.12.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201812101550 Time: 13.12.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 13.12.2018 between 5:00 p.m. and approx. 6:30 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201810101650 Time: 10th October 2018, since 4:00 pm Affected: jupyter.gwdg.de Impact: jupyter.gwdg.de cannot be accessed

Due to high load jupyter.gwdg.de cannot be accessed at the moment. We are working on a solution.

Message-Id: 201810101430 Time: 10th October 2018, since 12:00 am Affected: Trouble Ticket System OTRS Impact: Delayed delivery and processing of tickets

Due to a malfunction at the Trouble-Ticket-System OTRS occasional delays of the delivery and processing of tickets occur at present. We are working intensely to solve the problem and apologize for any inconvenience.

Message-Id: 201810101650 Time: 10th October 2018, since 4:00 pm Affected: jupyter.gwdg.de Impact: jupyter.gwdg.de works again

We solved the malfunction and jupyter.gwdg.de is accessible again.

Message-Id: 201810101430 Time: 10th October 2018, 12:00 am - 3:45 pm Affected: Trouble Ticket System OTRS Impact: Ticket delivery and processing work again

The problem was solved and all tickets were meanwhile delivered. They will be processed soon. We apologize for any inconveniences.

Message-Id: 201810010825 Time: 03.10.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 03.10.2018, the German Unity Day. We kindly ask all users to take this into account.

Message-Id: 201809071825 Time: From now on Affected: All users Impact: Simplified password change after password expiration

From now on users whose GWDG account has been blocked due to a password change that was not made in time but is regularly necessary for security reasons, have a simple option to carry out this change in self-service via the GWDG customer portal https://www.gwdg.de . The login to the customer portal (and only there) is now possible even after password expiration with the expired password, so that there the password itself can be changed to be able to work again.

Message-Id: 201806051525 Time:  June 12th, 2018, until 10:00 a.m. Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG will open on June 12th, 2018 at 10:00 a.m. due to an in-house event. We kindly ask all users to take this into account.

Message-Id: 201805301340 Time: 30.05.2018 until 1:20 am Affected: Trouble-Ticket-System OTRS Impact: Delayed delivery and processing of tickets

Due to a malfunction at the Trouble-Ticket-System OTRS today delays of the delivery and processing of tickets occured. The problem was solved and all tickets were meanwhile delivered. They will be processed soon. We apologise for any inconveniences.

Message-Id: 201805180745 Time: 20.05. - 21.05.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 20.05. to 21.05.2018

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked around pentecost too.

We kindly ask all users to take this into account.

Message-Id: 201805090920 Time: 10.05.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG will be closed on 10.05.2018, the Ascension Day. We kindly ask all users to take this into account.

Message-Id: 201804280750 Time: 01.05.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 01.05.2018. We kindly ask all users to take this into account.

Message-Id: 201804090800 Time: since 09.04.2018, 8:00 am Affected: all GWDG users Impact: delivery of two phishing e-mails

Two phishing e-mails are currently circulating again. More information …

Message-Id: 201804061140 Time: since 06.04.2018, 11:00 am Affected: all GWDG users Impact: delivery of a phishing e-mail

A phishing e-mail is currently circulating again. More information …

Particularly within the last weeks so called phishing e-mails were repeatedly sent to many of our users. Such e-mails are sent by attackers which try to mislead recipients by warnings, threats or rewards to follow links included in the actual e-mail text and to log in with GWDG user name and password on target web-pages right after that.

These target web-pages may even contain logos of GWDG, University of Göttingen or Max Planck Society, but are always fakes. Creators of these fake web-pages only want to collect user credentials, to get access to their data or to misuse their accounts (for example to send further spam or phishing e-mails).

Message-Id: 201803271145 Time: 30.03. - 02.04.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 30.03.2018 to 02.04.2018.

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked on all days from 30.03.2018 to 02.04.2018.

We kindly ask all users to take this into account.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 22.03.2018 between 5:00 p.m. and approx. 6:30 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201712181550 Time: 23.12.2017 - 01.01.2018 Affected: Customers of GWDG Impact: Restricted opening times of the data centre and accessibility of the service hotline

The data centre of the GWDG is closed from 23.12.2017 to 26.12.2017 and from 30.12.2017 and 01.01.2018. From 27.12.2017 to 29.12.2017 the data centre is only opened from 9:00 a.m. to 5:00 p.m.

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked on all days from 23.12.2017 to 01.01.2018.

MessageID: 201710271135 Time: 02.11.2017, 5:00 p.m. to 9:15 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. Except for the Shibboleth authentication and the support portlet, which are expected to work again in the course of tomorrow, the system is fully available again.

Message-Id: 201710270810 Time: 31.10.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 31.10.2017, the Reformation Day. We kindly ask all users to take this into account.

MessageID: 201710271135 Time: 02.11.2017, 5:00 p.m. to 7:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 02.11.2017 between 5:00 p.m. and approx. 7:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

MessageID: 201710131600 Time: 19.10.2017, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201710131600 Time: 19.10.2017, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 19.10.2017 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

Message-Id: 201709291255 Time: 03.10.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 03.10.2017, the German Unity Day. We kindly ask all users to take this into account.

[sc name=“head_betriebsmeldungen_en” message_id=“201708080750” time=“10.08.2017” affected=“Customers of the GWDG” impact=“Restricted opening times of the data centre and accessibility of the service hotline” ]

On Thursday, 10.08.2017, this year’s GWDG works outing takes place. On this day the data centre is opened from 9:00 to 17:00 o´clock, but only few staff will be present. We ask all visitors and users of the GWDG to adapt to this.

MessageID: 201707031410 Time: 05.07.2017, 5:30 p.m. to 6:45 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. Except for the Shibboleth authentication, which is expected to work again in the course of tomorrow, the system is fully available again.

MessageID: 201707031410 Time: 05.07.2017, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 05.07.2017 between 5:00 p.m. and approx. 6:30 p.m.  the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.

[sc name=“head_betriebsmeldungen_en” message_id=“201706191830” time=“19.06.2017, 18:05 - 19:30” affected=“GWDG Website at www.gwdg.de ” impact=“all webpages available again” ]

All webpages of https://www.gwdg.de are available again without restrictions.

Message-Id: 201706020745 Time: 04.06.2017 - 05.06.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 04.06. to 05.06.2017

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked around pentecost too.

We kindly ask all users to take this into account.

Message-Id: 201704280740 Time: 01.05.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 01.05.2017. We kindly ask all users to take this into account.

Message-Id: 201704110750 Time: 14.04. - 17.04.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 14.04.2017 to 17.04.2017.

In urgent cases please contact our support staff at support@gwdg.de . Each message is put into our ticket system which will be checked on all days from 14.04.2017 to 17.04.2017.

We kindly ask all users to take this into account.

Message ID: 201703161100 Time: 16.03.2017, since 11 am Affected: all user of the GWDG Impact: failure of the fileservice

Currently the File Service of the GWDG is down. We are working intensely on the rectification. We apologize for any inconveniences.

Update #1: The manufacturer is on it. At that time, a necessary Filesystem check is running. The current disruption is estimated for about an hour.

Update #2: The disruption in the domain of the “Vorklinik” (preclinical domain) is fixed.