MessageID: 201710131600 Time: 19.10.2017, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201710131600 Time: 19.10.2017, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 19.10.2017 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of

The October issue of the GWDG News has just been published.It contains among others the following topics:

• New Service “Jupyter”
• UNIX logon servers reissued
• The European Project „Up to University“ (Up2U)
• POBRES – Policy-Based-Re-Encryption Schema for Secure Resource Management in Clouds

>> Click here for the GWDG News 10/2017

Message-Id: 201709291255 Time: 03.10.2017 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 03.10.2017, the German Unity Day. We kindly ask all users to take this into account.

The August/September issue of the GWDG News has just been published.It contains among others the following topics:

• E-Mail Service Update to Exchange 2016
• Windows Server Update Service
• TSM Scripts
• PID/DOI in the Batch Upload of BExIS++
• First International Data Science Summer School in Göttingen

>> Click here for the GWDG News 8-9/2017